Data Protection · Top Priority

phboss Privacy Policy – Your Information Is Safe With Us

Your personal data is a responsibility we take seriously. phboss never sells, rents, or shares your information with anyone without your permission. Read this policy to understand exactly what data we collect and why.

Last Updated: 1 January 2026 Bengali Version 256-bit SSL Secured
Your Data Is Never Sold

Phboss does not sell your name, contact details, or financial information to any advertiser or third party. This is a core principle we stand by.

Encryption Protection

All data is stored with TLS 1.3 and AES-256 encryption. Every stage of data transmission is encrypted.

You're in full control

You may view, correct, or request deletion of your data at any time.

Limited Third-Party Access

Only payment processors and licensing authorities may access your data when required, and strictly under contractual obligations.

Retained for a Defined Period

Data is not retained indefinitely. Once the legal requirement has been met, information is deleted within the designated timeframe.

Immediate Breach Notification

In the event of a data breach, phboss commits to notifying affected members within 72 hours.

1. Introduction

Phboss ("we", "us", "the Company") takes your privacy extremely seriously. This Privacy Policy explains what information we collect when you use the phboss platform, why we collect it, how we use it, and how we keep it secure.

By registering with or using phboss, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

Although this policy was originally written in Bengali, the English version governs in all legal matters. The Bengali version is provided for convenience only.

2. What Types of Information We Collect

Phboss collects various types of information. A detailed breakdown is provided below:

Data Type Example Why it's collected Mandatory
Identity-related Name, Date of Birth, NID KYC & Age Verification Yes
Contact Information Mobile number, email, address Account Management Yes
Financial Information Mobile Pay/Nagad number, transactions Payment Processing Yes
Technical Information IP address, device, browser Security & Fraud Prevention Automatic
Usage Data Betting History, Game Logs Service Improvement Automatic
Communication Records Support Chat, Email To ensure quality of service Optional

Please Note: phboss never collects full credit or debit card numbers. Payment information is processed directly on the payment provider's servers.

3. How Information Is Collected

Phboss collects information in the following ways:

  • Directly from you: During registration, KYC verification, support contact, or form submission
  • Automatically: Through cookies, log files, and tracking technologies while you use the website or app
  • From third parties: Confirmation data from payment providers (Mobile Pay, Nagad) or identity verification agencies
  • From public sources: From government or regulatory databases for fraud prevention purposes

4. How Information Is Used

Phboss uses your information for the following purposes:

  • To create, manage, and secure your account
  • To process deposits, withdrawals, and other financial transactions
  • To manage bonuses, promotions, and loyalty programs
  • To prevent fraud, money laundering, and illegal activities
  • To fulfill legal and regulatory obligations
  • To improve service quality and resolve technical issues
  • To provide a personalized experience (subject to your consent)
  • To reach you regarding important updates or security-related matters

Phboss never sells your data to third parties for marketing or advertising purposes.

5. Who Your Information Is Shared With

Phboss may share your information with third parties in limited and necessary circumstances:

  • Payment Providers: Mobile Pay, Nagad, Rocket – used solely to verify transactions, with only the minimum necessary data
  • Identity Verification Agencies: For the KYC process, under strict confidentiality agreements
  • Licensing Authority: To meet legal obligations
  • Law Enforcement Agencies: When required by court order or legal obligation
  • Technology Service Providers: Cloud storage and cybersecurity providers – all bound by our confidentiality agreements

Important: phboss never shares your information with advertisers, data brokers, or unrelated third-party businesses.

6. Data Security Measures

Phboss uses industry-leading technology to protect your information:

TLS 1.3 Encryption

All Data Transmitted Over Encrypted Connections

AES-256 Storage

All stored data is protected with military-grade encryption

Two-Factor Authentication (2FA)

An extra layer of security for account login

Regular Audits

Third-Party Security Audits

Limited Access

Only authorised staff can access your data

Real-Time Monitoring

Automatic detection of unusual activity

If a security breach is detected, phboss will notify affected users and the relevant authorities within 72 hours.

7. Cookie Policy

Phboss uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cookie Preferences

To save any changes to the above preferences, go to your account settings.

8. Data Retention Period

Phboss does not retain your data longer than necessary. Retention periods by data type are outlined below:

  • Account information: 5 Years After Account Closure (as required by law)
  • Financial Transaction Records: 7 Years (as required by financial regulations)
  • KYC Verification Documents: 5 years (in compliance with anti-money laundering laws)
  • Customer Support Chat: 2 Years
  • Technical Logs: 90 Days
  • Marketing Consent Information: Until consent is withdrawn

Once the specified period expires, data is securely deleted or anonymised.

9. Your Rights

Regarding your data at phboss, you have the following rights:

Right to Access

You may find out what information we hold about you

Right to Rectification

You may correct any inaccurate information

Right to Erasure

You can request deletion of your data where no legal obligation requires us to retain it

Right to Restrict Processing

You can restrict certain uses at any time

Data Portability

You can request a download of your personal data

Right to Object

You may object to the use of certain data

To exercise these rights, email support@phboss.bet. phboss aims to respond within 30 days.

10. Protection of Minors

Phboss strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor has created an account, we will immediately close that account and delete all associated data.

If you believe your child has registered on our platform, please contact us at support@phboss.bet.

11. Policy Changes

Phboss may update this Privacy Policy from time to time. For significant changes, we will notify you via email or in-app notification.

Continued use of phboss after an updated policy takes effect will be considered your acceptance of the new policy.

12. Privacy Contact

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

Email: support@phboss.bet
Live Chat: Bottom-right corner of the site
Response Time: Within 30 Days

This Privacy Policy was last updated on 1 January 2026 .

Frequently Frequently Asked Questions

Answers to general questions about accounts and transactions

Deposits via Mobile Pay or Nagad are typically credited within 5 minutes. If your deposit hasn't arrived after 30 minutes, here's what to check: First, confirm in your mobile banking app or via SMS that the transaction was successful. If it was, note the transaction ID. Then contact phboss via live chat with that transaction ID and the deposit amount – our support team usually verifies and credits it manually within 15–30 minutes. If the deposit failed, the amount deducted from your mobile banking account is generally refunded by the provider within 1–3 business days. If you haven't received it, let our support team know and we'll follow up with the relevant provider on your behalf.

phboss's KYC (identity verification) process typically requires two types of documents. First, for proof of identity: clear photos of both the front and back of your National ID (NID) or passport. Second, for proof of address: a utility bill (electricity or water), bank statement, or mobile banking statement issued within the last 3 months. When taking photos, make sure all text is clearly legible. Blurry or cropped images may delay verification. Once documents are submitted, verification is usually completed within 24–48 hours. Your information is completely secure – phboss uses it solely to confirm your identity.
Your Data Is Safe With Us

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By registering, you agree to our Privacy Policy and Terms & Conditions. 18+.

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